•Question: I forgot my password. Is there a way to retrieve my password information from the site?
°Answer: Yes. On the Login Screen, there is a link labeled 'Forgot your Password?'. Click on that. On the next screen, either enter your name as it appears in the profile or enter your email address as it appears in the profile. NOTE: The 'Forgot my Password' function will not work unless you have a valid email address listed in your User Profile.
•Question: I want to change my password. How do I do this?
°Answer: Simply click on the button "User Profile" on the top left of the screen. On the next screen, enter a new password in the "Password" box and then re-enter the exact same text in the "Confirm Password" box. Remember to click "Save Changes" at the bottom of the screen and your password change will be completed.
•Question: I would rather not login every time I come to the site. Can't I save my password?
°Answer: Yes you can! Simply check the box labeled 'Remember Login Info?' on the login screen, and the web site will store a cookie on your computer. Every time you click Login, the web site will automatically log you in; however, you will still need to enter your login information if you visit the web site on a different computer. NOTE: We highly recommend that you DO NOT save your login information if you are accessing the web site on a public computer.
•Question: The website automatically logs me in every time I click Login. How can I get the login screen back?
°Answer: You need to discard the login cookie on your machine. To do so, log in and click 'User Profile'. Check the box labeled 'Discard Remember Login Info', and click the Save Settings button at the bottom of the page.
•Question: How do I log off the web site?
°Answer: You can log off by clicking on the “Logout” button on the top of the menu on the left hand side of the screen . This will end your private session. Your login will also time out after 15 minutes of inactivity on the web site.
•Question: How do I hide my personal information so other residents cannot see it when they click on my profile?
°Answer: Much of the information in the User Profile can simply be deleted. However, certain information is uploaded from the accounting software based on official records for your property, and will reset itself whenever your account record is updated. This information can be hidden from other logged in residents by checking the appropriate 'Hide from Address Book' checkmark. Remember to click the Save Settings button at the bottom of the page when you have made all of the desired changes to your profile.
•Question: How can I change the user profile/login so the web site knows I am Resident 2, not Resident 1?
°Answer: When you first log in, you should see the User Profile box at the top left of the resident home page. This box indicates which user profile is currently active. To switch profiles, simply click the word "switch user" on the bottom margin of the box . The name of Resident 2 will now appear in the box and any content you create will correctly reflect your name.
•Question: I would like to have my information completely removed from the website Address Book. Is that possible?
°Answer: If you do not wish to have your information shown in the Rob Roy Address Book, please contact the Webmaster using the “Comments/Suggestions” button on the left side of the screen, and ask to have your profile changed to allow this. You will still be able to sign in to access the private side of the website and view your own information in the Address Book.
•Question: I'm having problems with the website. Who can I contact for help?
°Answer: If you have problems, questions or comments, please contact the Webmaster using the “Comments/Suggestions” button on the left side of the screen. Fill in the "Question or Suggestion" box with your concerns. Please make sure that you include an email address on the form. To send your comments, click "Submit" at the bottom of the form. The Webmaster will respond via email as soon as possible.
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